Preview WebGL/Fast Compositor Renders and Platform Player

Incident Report for Threekit

Resolved

This incident has been resolved.

Posted Nov 20, 2024 - 17:30 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 20, 2024 - 17:13 EST

Identified

Users attempting to render WebGL or Fast Compositor Renders will experience issues loading the player.
Users attempting to view assets in-platform will also experience issues loading the player.
The issue has been identified and a fix is being prepared.

Posted Nov 20, 2024 - 16:51 EST

This incident affected: Preview (Preview, Render Service).