WebGL GPU Rendering in Preview Unavailable

Incident Report for Threekit

Resolved

This incident has been resolved.

Posted Jul 01, 2025 - 14:53 EDT

Update

Threekit is working with our upstream provider for the final resolution of this issue. Further updates will cease until there is a change in status.

Posted Jun 30, 2025 - 18:57 EDT

Identified

Threekit has identified an issue with scheduling WebGL jobs in Preview using GPUs. Organizations who use GPUs will see a delay in render starting or it will not start at all. Non-GPU based jobs are not affected.

Posted Jun 30, 2025 - 16:54 EDT

This incident affected: Preview (Render Service).