Threekit Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Production Operational
90 days ago
100.0 % uptime
Today
Production ? Operational
90 days ago
100.0 % uptime
Today
Render Service ? Operational
AR Service ? Operational
Configuration Service ? Operational
Preview Operational
90 days ago
99.99 % uptime
Today
Preview ? Operational
90 days ago
99.99 % uptime
Today
Render Service ? Operational
AR Service ? Operational
Configuration Service ? Operational
Branching ? Operational
Customer Implementations Operational
90 days ago
100.0 % uptime
Today
Porter Hosting ? Operational
90 days ago
100.0 % uptime
Today
Threekit Support ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024
Preview WebGL/Fast Compositor Renders and Platform Player
Resolved - This incident has been resolved.
Nov 20, 17:30 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 17:13 EST
Identified - Users attempting to render WebGL or Fast Compositor Renders will experience issues loading the player.
Users attempting to view assets in-platform will also experience issues loading the player.
The issue has been identified and a fix is being prepared.
Nov 20, 16:51 EST
Admin-FTS 24.21 Release
Completed - The scheduled maintenance has been completed.
Nov 20, 16:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 15:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 20, 14:29 EST
Preview 24.22 Release
Completed - The scheduled maintenance has been completed.
Nov 20, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 15:00 EST
Scheduled - https://community.threekit.com/release-notes/2024/november-2024-preview-release
Nov 20, 14:28 EST
Nov 19, 2024

No incidents reported.

Nov 18, 2024
Admin-FTS and Preview jobs maintenance
Completed - The scheduled maintenance has been completed.
Nov 18, 21:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time to improve resiliency of our jobs infrastructure. This maintenance will include a brief delay between when jobs are scheduled and their execution in both admin-fts.threekit.com and preview.threekit.com
Nov 13, 11:17 EST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Preview 24.21.4 Release
Completed - The scheduled maintenance has been completed.
Nov 14, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:30 EST
Scheduled - Release to address the following issues:
1. VRay render jobs getting stuck/silently failing
2. 2D player displays incorrect results if the a user rapidly switches configurations
Nov 14, 02:17 EST
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024
Admin-FTS and Preview maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 21:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time to upgrade part of our infrastructure. This maintenance may include a brief disruption to job scheduling and execution in both admin-fts.threekit.com and preview.threekit.com
Nov 4, 16:23 EST
Preview 24.21.3 Release
Completed - The scheduled maintenance has been completed.
Nov 11, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 05:30 EST
Scheduled - Release to address issue with the 2D player uinexpectedly fetching cropped images under certain conditions
Nov 10, 22:33 EST
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Preview 24.21.2 Release
Completed - The scheduled maintenance has been completed.
Nov 7, 16:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 15:30 EST
Scheduled - - Fixed an issue with fast compositor API requests not respecting cache parameters
- Fixed an issue with layers API responses missing fields
- Fixed an issue with URL encoding for thumbor requests
Nov 7, 14:45 EST
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